The use of our services, in the online store, presupposes, in any case, the acceptance of the General Terms and Conditions of Sale in the version published by Love to Spend Unipessoal Lda at the time of purchase, so it is essential to read them before proceeding with any order or purchase.
GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of online sales are agreed between Love to Spend Unipessoal Lda, (Sex Shop Sexy) headquartered at Rua Simão Bolívar n.º 311 Sala 2, NIPC 510322425, hereinafter referred to as SELLER and the persons or consumers, hereinafter referred to as CONSUMER who, using its website, https://sexshopsexy.com, wish and make purchases in its online store.
The SELLER AND CONSUMER agree that the purchases made will be governed exclusively by this contract, excluding any conditions previously available on the website, the CONSUMER binding themselves to these, by clicking on the button “I accept the general terms and conditions of sale”
For the purpose of applying Decree-Law No. 24/2014, of February 14, CONSUMER is the natural person who acts for purposes that do not fall within the scope of their commercial, industrial, artisanal or professional activity.
2. COMMERCIAL POLICY
The SELLER has products for sale on its website sexshopsexy.com, reserving the right not to process orders that do not comply with its general conditions of sale published at the time.
The CONSUMER, when using the website, ordering or purchasing products, guarantees that it has the necessary legal capacity, expressly binding itself to the legal transaction or contract it has entered into.
The CONSUMER declares that the personal information provided, when registering or submitting the order or making the purchase, is yours and is complete, namely, name, address, NIF, email, telephone contact and address for delivery of the goods.
3. AMENDMENT TO TERMS AND CONDITIONS
THE SELLER reserves the right, without prior notice, to add, modify or alter these general conditions of online sale, change the sale price, or modify or replace the products available, considering that the USER, when placing a new order or purchase, accepts and is expressly bound by the new general terms and conditions and sale prices.
4. PLACING THE ORDER AND DELIVERY
Choose the product or products you want to buy, mentioning the size and color. By pressing the button “BUY” you must enter the following data in the form:
• Name, address, NIF and contact telephone number and email
• Delivery address in case it is not the same as the contact details.
• Shipping method.
• Payment method for purchase made
After properly filling in the data, you must accept the general conditions of the purchase made.
You should avoid mistakes, reviewing the purchase before finalizing. After completing the purchase, you will receive an order confirmation or invoice by email with the details of the product purchased, quantity and price.
We suggest that you print and/or save the information.
By sending the form you are expressly accepting the general conditions of purchase.
If you have placed an order and paid for it and for some reason the product is no longer available, it has been discontinued, the SELLER will refund the money paid for the unavailable items
5. AVAILABILITY OF PRODUCTS IN WAREHOUSE:
Stock is updated online, however it may happen that when proceeding with your purchase, the product is out of stock, so you will not be able to proceed with your purchase, so we will try to replace it as soon as possible. In that case, you can use the option of being notified of its future availability.
6. DATA VERIFICATION
Upon receipt of the order, the SELLER may carry out some checks as a means of preventing fraud.
The SELLER provides the following payment methods:
d) Credit Card
8. DATA SECURITY
The SELLER prioritizes security and therefore uses encryption methods to receive or send data, however, it cannot be held responsible for delays or communication failures, interceptions or manipulation of data by third parties or by computer programs or any type of virus.
9. RESERVE OF OWNERSHIP
SELLER AND CONSUMER expressly agree that the SELLER retains ownership of the goods until full payment or settlement of judicial or extrajudicial litigation.
10. CONTRACTUAL OR EXTRACONTRACTUAL LIABILITY:
The SELLER assumes no contractual or extra-contractual responsibility for any errors or omissions in the contents of the website.
The CONSUMER must carefully read all the information provided about the product before using a product purchased on our website. Any additional questions, the user may contact the customer service.
In the event that links to other websites of brands in our portfolio are made available for your information, we are not responsible for the contents of these sites or for any transaction you carry out with other entities.
Any delays in the processing or delivery of the order do not give the CONSUMER the right to claim any compensation for contractual or non-contractual non-compliance or refund of the price.
11. SALE PRICE OF ITEMS:
The prices indicated include VAT at the legal rate in force, without prejudice to the addition, when applicable, of the cost of delivery or shipment of the product, which will appear in an item separate from the price of the product.
The sale price of items is defined by the SELLER and can be changed at any time, however possible price changes in items do not affect orders whose receipt has already been confirmed to the CONSUMER.
The prices indicated on the products are the selling prices. If an error occurs when entering the price on the Website, the SELLER reserves the right to cancel the order containing the respective product, refunding the money.
Orders sent by the SELLER have an associated tracking code, sent to the customer by email as soon as the order is processed.
12. SHIPPING EXPENSES.
The cost of shipping the product is borne by the SELLER
The cost of sending your order is not included in the price of the item, being indicated at the end of the purchase and also taking into account the place where you live or intend to send it, as well as the weight and size of the order and the transport company chosen by you.
13. DELAYS IN DELIVERY OF ORDERS AND COMPLAINTS FOR PRODUCTS
The SELLER is not responsible for any delays in the delivery of the order for whatever reason, namely errors in filling out the forms, indicating the wrong address, lack of indication of a mobile phone or contact telephone number, reasons of force majeure, such as strikes, road accidents, breakdowns of the carrier's vehicles, phenomena of nature, rain and other adversities.
Upon receipt of the order, the customer has the duty to verify its status or condition, and must immediately report the non-compliance of the article upon delivery to the carrier and immediately contact the SELLER reporting the incident.
Any anomalies must be reported to the carrier within 24 hours, under penalty of being considered by the carrier that the material was in perfect condition, not being responsible for any damage caused by transport.
14. PRODUCT RETURNS
In the event that the customer wishes to cancel an order that has already left our warehouses or does not accept the order that has already been sent, the SELLER may demand payment of the shipping costs caused by its cancellation or return to our warehouses.
Returns are only accepted for products that arrive properly packed in the original box and without any signs of use, with all the security seals intact.
It is fair cause of return, exchange by our warehouses of the product sent, (exchange of references or articles) or presenting defect of origin.
We will exchange it, obliging the SELLER to bear the costs of returning and sending the product.
15. RIGHT OF WITHDRAWAL.
The CONSUMER may freely terminate the contract concluded and executed on the SELLER'S WEBSITE, pursuant to article 10 of Decree-Law no. To this end, the CONSUMER must return his order within a maximum period of 14 days from the date of receipt, to the address to be indicated, after completing the form available in the Returns Area.
Before any return, you must contact our Dept. Customer Support via email email@example.com, with the order number in the subject. We will send you an e-mail with the delivery note that must accompany the order.
If the return is due to the right of withdrawal enshrined in Decree-Law No. 24/2014 of February 14th, and not due to a defect in the product, the customer must assume the costs of return shipping costs.
Note: In any case, the returned product must arrive without signs of use or damage and in its original packaging. Otherwise we will not be able to accept the withdrawal.
The warranty period for the products is three years for manufacturing defects.
17. CONSUMPTION DISPUTES
Any conflict or divergence must be submitted to the Competent Portuguese Court.
The alternative dispute resolution is the possibility that consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of a conflict, before opening litigious processes in the courts, but with limited territorial coverage to the adherent municipalities, namely, Cniacc - National Center for Information and Arbitration of Conflicts of Consumption, https://www.cniacc.pt/pt/, Center for Arbitration of Conflicts of Consumption of Lisbon, http://www.centroarbitragemlisboa .pt/, Consumer Conflict Arbitration Center of Vale do Ave/Tribunal Arbitral, http://www.triave.pt/ Ciab – Consumer Information, Mediation and Arbitration Center, http://www.ciab.pt/pt/, Cicap – Consumer Arbitration Court, https://www.cicap.pt/
Date of last update of these conditions: July 23, 2023